- 1. Introductory provisions
- 2. How to order
- 3. Price and postage
- 4. Terms of payment
- 5. Delivery options
- 6. Delivery time
- 7. Discount for professional users
- 8. Return and refunds
- 9. Warranty
These terms and conditions shall be applied for purchasing in the Internet store of the FENIX Protector s.r.o. company (the seller). The terms and conditions specify in detail and clarify the rights and obligations of the seller and its customers (consumers or buyers).
Goods can be ordered through the e-shop or over the phone (Tel. no. 00420 318 593 641) or via e-mail (firstname.lastname@example.org). Each order will be confirmed by e-mail. Unless you receive our confirmation within 2 days, the order might not have been received. In this case, please contact us.
Photographs for the individual products are indicative only and may not accurately depict the actual reality.
The prices of goods are listed including 21% VAT in CZK.
Prices for products in the category “Equipment for Armed Forces of the Slovak Republic” are also listed in EUR and are INDICATIVE. The selling price is adjusted according to the current exchange rate of the CNB (Czech National Bank).
The total price for the goods shall be increased to include a charge of postage. The amount of postage can be reduced for very small consignments. The postage shall not be charged for orders over the amount of 3 000 CZK (including VAT).
The price of goods can be paid:
– cash on delivery – price CZK 50
– by bank transfer to our account (advance payment) – free of charge
In case of payments by bank transfer, the goods will be reserved for 1 week. Unless the goods are paid within this deadline, the order shall be cancelled.
When supplying goods to Slovakia, we recommend to pay by the bank transfer (advance payment) – free of charge (the lowest cost). Bank charges for payments from Slovakia are in the same amount as those within the Slovak national payment system.
The goods are delivered according to the customer´s wishes:
– by the Czech Post as a normal package (to be deposited for 7 days at the post office) at a price of CZK 100, – in the CR
– by the GLS courier service at a price of CZK 100 in the CR
– by the Czech Post as a normal package to Slovakia at a price of about 12 EUR incl. VAT (CZK 330,-)
– by the GLS courier service to Slovakia at a price of about 7,5 EUR incl. VAT (CZK 200,-)
Goods are shipped within 5 working days from receipt of order. If an item is not in stock and must be produced, we inform each customer about the delivery date. The delivery of the goods is advised to customers by email.
We offer professional users (Army of the Czech Republic, active reserves, police, security agencies, students of military schools, etc.) a discount of 7% on some products from the price indicated in the e-shop. Discounts are not offered for products indicating that the price is final for all users.
If the purchase contract is concluded by means of distance communication (in the e-shop), the buyer (consumer) has the right to withdraw from the contract (to return the goods) without giving any reason within 14 calendar days from the date of receipt goods under the provisions of § 1829 par. 1 of the Civil Code. Returned goods must be unused and undamaged. If these conditions are met, we will refund the money to the buyer´s account within 7 working days.
The seller provides the warranty of 24 months for all goods. The warranty does not cover damage caused by a normal wear and inadequate treatment. If claimed, the goods must be sent back to the company´s address along with a copy of the respective invoice (or respective tax receipt number).
We do our best to protect your personal information from possible misuse. The customer information (name, address, telephone and email) are retained in accordance with applicable laws of the Czech Republic, especially the Act on Personal Data Protection no. 101/2000 Coll. as amended. All data collected from customers are used solely for internal company needs and not disclosed to third parties except for the external carriers, which are provided these data up the least extent that is necessary for the delivery of the goods.